Location: Kolkata, West Bengal
Job Type: Full-Time
Department: Customer Support / Client Relationship
Job Summary
We are hiring a Customer Relationship Executive (CRE) to manage customer communication, maintain long-term client relationships, and ensure a positive customer experience. The ideal candidate should have good communication skills, problem-solving ability, and a customer-focused approach.
This role is suitable for freshers and experienced candidates looking to build a career in customer service and client management.
Key Responsibilities
Build and maintain solid relationships with customers and clients
Handle customer inquiries through phone, email, and messages
Resolve customer concerns professionally and efficiently
Follow up with existing customers for feedback and support
Coordinate with internal teams to ensure customer satisfaction
Maintain customer records and update CRM systems
Support customer retention and engagement activities
Generate reports on customer interactions and service performance
Provide product or service information to customers
Ensure timely communication and issue resolution
Requirements
Graduation preferred (Any Stream)
Freshers and experienced candidates can apply
Valuable verbal and written communication skills
Basic computer knowledge (MS Office, Email, CRM preferred)
Strong customer handling and interpersonal skills
Positive attitude and problem-solving ability
Ability to manage multiple customer interactions
Preferred Skills
Customer Relationship Management (CRM)
Customer Support
Client Communication
Relationship Building
Complaint Resolution
Follow-up Management
Data Management
Team Coordination
Pay: ₹10,000.00 - ₹15,000.00 per month
Advantages:
Adaptable schedule
Paid sick time
Paid time off