Job DescriptionJob title –Client Servicing Executive;
Full time at our Nariman Point, Mumbai office (Looking for Mumbai based candidates only)
Number of vacancies -2

Experience requirements –

Minimum 5years of experience in client servicing/operations/marketing/strategy/consulting

Qualifications –

- Bachelor's degree required; Master's degree preferred Ability to work in an entrepreneurial environment
- Study abroad and/or international living experience preferred
- Good working knowledge of Microsoft Office, specifically Excel and database literacy
- Independent worker: proactive and responsible, with the ability to learn rapidly and are comfortable with technology.
- Familiarity with platforms like Microsoft office, Hubspot, Ondrive, Box, is preferable.

Job description –

Reach Education Pvt. Ltd. is an educational services firm based in Mumbai, India. We are a start-up founded by HBS (MBA'2010) and CMU (Tepper'2003) alum Vibha Kagzi and focus on the higher education space in India.ReachIvy (www.reachivy.com) is focused on counseling students targeting top-tier schools internationally.

The job requires:





- Monitor leads on a daily basis. Update and maintain large database, develop and manage tactics to converting enquiries & leads.
- Manage student work flow meticulously.
- Coordinate between internal team members, freelancers and students to ensure seamless workflow.
- Understand the education sector thoroughly and answer incoming enquires.
- Answer student/ parent queries on procedure process and work flow.
- Research and maintain information on college applications such as Deadlines, Requirements and Changes in process.
- Develop and maintain relationship with schools and colleges.
- Invite and receive college admissions officers and faculty.
- Arrange for and manage events and information sessions.
- Attend education fairs in Mumbai and other cities.
- Follow up with clients over email and phone.

Job Type: Full time

Pay: ₹20,141.46 - ₹40,000.00 per month

Experience:

- Customer service: 5 years (Preferred)

Location:

- Mumbai, Maharashtra (Required)

Work Location: In person

📌 Customer Service Executive (Mumbai) (India)
🏢 ReachIvy.com
📍 India