A Relationship Manager (RM) is primarily responsible for selling holiday memberships, building customer relationships, generating referrals, and ensuring customer satisfaction. The role combines sales, customer service, and relationship management.
Key Roles and Responsibilities1. Sales and Revenue Generation
Achieve monthly and quarterly sales targets.
Present Club Mahindra holiday membership plans to prospects.
Generate leads through:
References
Existing members
Build long-term relationships with members.
Understand customer travel needs and recommend suitable plans.
4. Membership Presentation
Conduct face-to-face presentations.
Explain membership advantages, resort options, pricing, and payment plans.
Support customers with first holiday bookings.
Coordinate with internal teams for smooth onboarding.
This role is best suited for professionals with experience in insurance, banking, real estate, hospitality, telecom, or high-value sales products, as it involves consultative selling and relationship management.