The Receptionist is the first point of contact for visitors, clients, and employees. The role is responsible for managing the front desk, handling calls, greeting visitors, coordinating appointments, and providing administrative support to ensure smooth office operations. (Indeed)
Key Responsibilities
Welcome visitors and clients in a skilled and courteous manner.
Answer, screen, and direct incoming phone calls.
Manage visitor registrations and issue visitor passes.
Receive, sort, and distribute incoming mail, couriers, and deliveries.
Maintain the reception area in a clean and organized condition.
Schedule meetings and manage conference room bookings.
Coordinate with housekeeping, security, and other departments as required.
Maintain records of incoming and outgoing correspondence.
Assist with travel bookings and administrative tasks when required.
Order and monitor office stationery and front office supplies.
Handle basic customer inquiries and direct them to the appropriate department.
Support HR and Administration with day-to-day office activities. (Indeed)
Required Qualifications
Bachelor's degree or equivalent.
0–2 years of experience in a receptionist or front office role (Freshers may also apply).
Proficiency in MS Office (Word, Excel, Outlook).
Basic knowledge of office equipment such as printers and scanners.
Required Skills
Excellent verbal and written communication skills.
Pleasant personality with a professional appearance.
Robust customer service and interpersonal skills.
Positive organizational and multitasking abilities.
Ability to work independently and maintain confidentiality.
Time management and problem-solving skills.
Working Hours
Full time
Monday to Saturday (or as per company policy)
Key Performance Indicators (KPIs)
Qualified handling of visitors and calls.
Timely response to inquiries.
Accuracy in visitor records and documentation.
Well-maintained reception area.
Positive customer and employee feedback.