We Are Looking For Someone Who:
Thrives in a fast-paced, dynamic work environment
Has strong time management skills and can effectively multitask
Possesses excellent written and verbal communication skills
Demonstrates robust customer service skills with a polite and qualified telephone manner
Can quickly learn and adapt to new computer systems and online applications
Has strong problem-solving abilities
Maintains a positive and energetic attitude while working in a team
Is self-motivated and capable of working independently as well as under guidance
Has a high level of attention to detail
Can work efficiently under tight deadlines
Is adaptable and open to feedback and direction from senior management
Has intermediate knowledge of MS Office (Word, Excel, Outlook, etc.)
Has prior experience in reception/administration in a small to medium-sized business
Key Responsibilities:
Handle inbound and outbound calls professionally
Contact new clients and convert leads into business opportunities
Follow up regularly with potential and existing customers
Clearly explain company services and products to clients
Maintain and update client databases accurately
Build and maintain strong client relationships
Act as the first point of contact and represent the company professionally (face of the office)
Manage mail and document distribution (including emails and faxes)
Perform accurate data entry tasks
Schedule, receive, and confirm appointment bookings
Assist with day-to-day administrative tasks
Handle ad hoc requests from office managers