Welcome guests and assist with check-in and check-out procedures.
Handle room reservations, bookings, and cancellations.
Attend guest queries, requests, and complaints professionally.
Maintain guest records and update information in the system.
Coordinate with housekeeping and other departments for guest requirements.
Answer telephone calls and respond to emails courteously.
Handle cash, card payments, and billing procedures.
Provide information about hotel facilities, services, and local attractions.
Ensure the front desk area is clean and well maintained.
Follow company policies, grooming standards, and SOPs.
Valuable communication and interpersonal skills.
Customer service orientation.
Basic computer knowledge and familiarity with hotel software.
Ability to handle guests politely and professionally.
Multitasking and problem-solving abilities.

Pay: Up to ₹19,000.00 per month

Perks:
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Front Office Associate Mumbai
🏢 Suba Group Of Hotels
📍 Mumbai