Location: Kolkata, West Bengal
Job Type: Full time
Experience: Minimum 6 Months
Job Overview
We are looking for a confident and customer-focused Telecaller Executive to join our team in Noida, Uttar Pradesh. The ideal candidate should have excellent communication skills, the ability to engage potential customers over calls, and a passion for achieving sales and customer service goals. Candidates with at least 6 months of Telecalling, Telesales, or Customer Support experience are encouraged to apply.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Explain products and services effectively to generate interest.
Follow up with leads and convert enquiries into successful sales or appointments.
Maintain accurate records of customer interactions in the CRM system.
Resolve customer queries professionally and provide appropriate solutions.
Build and maintain robust customer relationships.
Achieve daily, weekly, and monthly calling and performance targets.
Coordinate with internal teams for smooth customer support and follow-up.
Required Qualifications
Minimum Higher Secondary (12th Pass); Graduate preferred.
Minimum 6 months of experience in Telecalling, Telesales, Customer Support, or Inside Sales.
Excellent verbal communication skills in Hindi and basic English.
Positive convincing, negotiation, and interpersonal skills.
Basic knowledge of MS Office and CRM tools is an advantage.
Ability to work in a target-driven environment.
Preferred Skills
Solid customer handling and relationship-building skills.
Sales and lead conversion abilities.
Positive attitude with excellent listening skills.
Time management and multitasking capabilities.
Ability to work independently as well as in a team.