Job Description: The Customer Service Advisor is responsible for delivering exceptional customer experiences across multiple channels. This role focuses on resolving queries efficiently, maintaining high Customer Satisfaction (C-SAT) scores, and ensuring every interaction reflects the company’s commitment to quality service.
Responsibilities: Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy.
Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
Document interactions and update systems accurately to ensure seamless follow-up.
Collaborate with internal teams to resolve complex issues and enhance customer experience.
Adhere to company policies,



compliance standards, and service-level agreements (SLAs).
Solid communication skills (verbal and written).
Customer-centric mindset with problem-solving ability.
Ability to manage multiple tasks and work under pressure.
Positive attitude and adaptability in a quick-paced workplace.
Customer Satisfaction (C-SAT) score achievement.
First Contact Resolution (FCR) rate.
Average Handling Time (AHT) compliance.
Quality assurance scores.
Qualifications: Minimum: High School Diploma or equivalent (Graduate preferred).
Prior experience in customer service or related field is an advantage.

📌 Executive Pune
🏢 EXL Service
📍 Pune