Key Responsibilities:
Assist the Branch Incharge in managing day-to-day operations of the branch
Ensure smooth functioning of sales and service activities
Monitor daily walk-ins, consultations, conversions, and follow-ups
Support the team in achieving monthly sales targets
Handle customer queries, complaints, and ensure high satisfaction levels
Maintain discipline, grooming, and professionalism of staff
Ensure proper implementation of company policies and SOPs
Track staff attendance, duty roster, and punctuality
Coordinate with telecalling and marketing team for lead conversion
Oversee service quality (cutting, knotting, fittings, etc.)
Ensure proper inventory management (tape, glue, systems, etc.)
Maintain daily reports (sales, service, revenue, expenses)
Support in staff training and performance improvement
Ensure hygiene, cleanliness, and overall branch maintenance