handling of market feedback and warranty issues related to electronic parts (infotainment/adas/multi information display)
extensive vendor visits for process verification at vendor for root-cause analysis of typical cases.
3g at dealer/customer location to identiy the usage pattern for actual problem understanding and trouble-shooting
coordination with multiple product owners and process partners to ensure faster analysis and execution of quality improvements based on market feedback.
fta approach for solving complex market issues.
competitor process / design benchmarking.
diagnose and resolve customer complaints.
good understanding of electricals and electronic parts.
expert in understanding circuit drawings of electrical / electronic parts and data-sheet interpretation




profound knowledge of semi-conductor technology and pcb manufacturing processes
positive experience on root-cause analysis of defect related to smt & soldering processes
well versed in qc tools, doe, six sigma
analytical skills and logical approach towards problem solving
hands on experience in resolving complex market problems and able to concisely explain and present to related stake holders and management.
ability to analyze the data and propose solution & future strategies.
valuable communication & presentation skills
ability to work within strict timelines
TEAM PLAYER WITH ROBUST NETWORKING SKILLS

📌 Electrical Group Market Quality Gurugram
🏢 Maruti Suzuki India
📍 Gurugram