ATM Operations/ATM Helpdesk/Managed Service_. Custodian for ATM Network…
Custodian for ATM Networkfor the designated region
Daily follow ups with vendors, CRA, OEMS, etc.
Liaison with internal stake like Marketing team, Supply team, finance team, Projects
Driving FLM/SLM closure forcalls.
Daily reports making, analytics problem finding. Identification andof long pending issues. permanent fixes for prolonged_. Identification and RCA on& part replacement calls. on non-adherence of SLA vendors and actions on.
Key objective would be sustain maximum system availability the customer with leasttransacting systems.
Driving Process & Quality programs for ATM operations.
Ensuring periodic maintenance activities performed in time.
Identifying prospects to drive improvement by measuring key performance indicators.