Core Responsibilities
Leadership and team management: Inspiring staff across departments to work toward shared goals while maintaining high morale
Financial acumen: Understanding budgets, revenue management and cost control to maximize profitability
Communication skills: Conveying expectations clearly to staff while addressing guest concerns with empathy and professionalism
Problem-solving ability: Analyzing complex situations quickly and implementing effective solutions under pressure
Technology proficiency: Leveraging property management systems, revenue tools and data analytics to inform decisions
Customer service expertise: Maintaining guest satisfaction standards while handling escalated complaints diplomatically
Strategic thinking: Setting long-term goals and creating actionable plans that align with ownership objectives

Candidate Requirements
Proven Track Record:



5+ years as an Operations Director, Resident Manager, or GM in a fast-paced hotel setting.
Commercial Acumen: Robust understanding of hotel property management systems (PMS), revenue management, and P&L; statements.
Leadership Style: Visible, energetic, and collaborative leader who thrives on the floor, not just behind a desk.
Education: Degree in Hospitality Management or Business Administration preferred.

Pay: ₹80,000.00 - ₹100,000.00 per month

Perks:
Cell phone reimbursement
Flexible schedule
Food provided
Internet reimbursement
Paid sick time
Paid time off
Provident Fund

Experience:
Operational Head position in hotel: 5 years (Required)

Work Location: In person

📌 Director Operations Zirakpur (India)
🏢 Ramada Plaza by Wyndham
📍 India