Make outbound calls to potential or existing customers.
Answer incoming customer calls and respond to inquiries.
Explain products or services clearly and professionally.
Generate leads and schedule appointments for the sales team.
Follow up with customers regarding orders, payments, or feedback.
Maintain accurate records of customer conversations in the company's system.
Handle customer complaints politely and escalate complex issues when needed.
Build and maintain positive customer relationships.
Follow company policies, scripts, and data privacy guidelines.