Job Summary

We are looking for a proactive and student-focused Customer Relationship Executive – Exam Help Desk to support students throughout their examination journey after course completion. The role involves guiding students with exam booking, tracking their progress, conducting regular follow-ups, and coordinating with the Academy and Processing teams to ensure a smooth student journey and improve Academy-to-Processing conversions.

Key Responsibilities
Act as the primary point of contact for students after course completion.
Guide students on exam booking, available slots, timelines, and exam-related procedures.
Track student progress from course completion until exam completion and processing eligibility.
Conduct regular follow-ups on exam preparation, booking status, pending modules, and next steps.
Resolve student concerns by coordinating with relevant departments.
Maintain accurate records of course-completed students, exam bookings, module clearance, and processing-eligible students.
Coordinate with the Academy team for student updates and with the Processing team for eligible student handover.




Handle student queries through calls and WhatsApp.
Build robust student relationships to improve engagement and satisfaction.

Requirements
Bachelor's degree in any discipline.
1–2 years of experience in Customer Relationship, Student Relationship, Customer Support, Academic Counselling, or similar roles.
Excellent communication, coordination, and follow-up skills.
Ability to manage multiple student interactions and maintain records.
Student-focused, friendly, and problem-solving approach.
Basic knowledge of MS Excel and CRM tools is preferred.

Preferred Skills
Experience in student counselling or educational/training institutes.
Solid convincing, coordination, and relationship-building skills.

KPIs
Course-completed students contacted.
Exam booking conversion rate.
Module clearance and follow-up completion.
Academy-to-Processing conversion.
Student satisfaction and query resolution.

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement

Work Location: In person

📌 Customer Relationship Executive Exam Help Desk Kozhikode
🏢 Eduflair Learning Solutions
📍 Kozhikode