Job Title: Customer Support Executive About the Role (Overview) A Customer Support Executive (CSE) is responsible for assisting customers by addressing their inquiries, resolving issues, and providing information about a company’s products or services. They serve as the primary point of contact between the business and its customers, ensuring a positive customer experience and maintaining high satisfaction levels.

How You Will Add Value (Core responsibilities)

1. Answer Customer Inquiries: o Respond to customer questions via phone, email & chat.

2. Resolve Issues: o Provide troubleshooting assistance and effective solutions to customer problems.

3. Document Interactions: o Maintain accurate records of customer interactions and concerns.

4. Know the Products: o Stay well-informed about company products and services to provide accurate support.

5.



Ensure Customer Satisfaction: o Follow up with customers to ensure their issues are resolved and they are satisfied.

6. Collaborate with Team: o Work closely with colleagues to deliver consistent, high-quality support.

7. Report Trends: o Identify and share recurring issues and customer feedback to improve processes.

8. Collect Feedback: o Gather customer opinions to enhance their experience with the brand.

What You Bring to The Team (Experience & Education) Education: Any Graduate Experience: 1-2 years

Salary: Upto 25K (No bar for right candidate)

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 Meraki
📍 India