Responsibilities

- Align the SFDC platform with our business goals, defining key metrics, data models, and workflows that drive sales, marketing, and customer success.
- Develop and execute the CRM strategy.
- Develop detailed business & functional requirements, including use cases, user stories.
- Understand existing SFDC processes and execute new business requirements, as well as help users execute the functions and processes within the Salesforce.com platform.
- Lead Salesforce CRM implementation, customization, and integration across platforms.
- Collaborate with stakeholders to identify CRM needs, design solutions, and implement enhancements.
- Create and maintain documentation, processes, and procedures related to CRM operations.
- Monitor and analyze CRM performance metrics, providing insights and recommendations for improvements.
- Manage the Salesforce platform, ensuring data integrity, system optimization, and user training.
- Lead, mentor, and train the CRM team, fostering a culture of continuous learning and innovation.
- Keep your finger on the pulse of the latest Salesforce advancements and best practices, ensuring our platform remains cutting-edge.
- Gather feedback,



identify areas for improvement, and translate user needs into actionable insights for future development.
- Excellent Proposal writing skills.
- End to end project management of small to mid-sized projects.
- Provide ongoing consulting and expertise in key areas of focus.

Required Skills & Qualification

- Bachelor’s degree in business, marketing, or a related field (preferred).
- 4+ years of experience is required.
- Proficiency in Salesforce Lightning, Sales Cloud, Service Cloud, and other related tools/modules.
- Should have experience in SFDC Presales and Marketing activities.
- Strong understanding of CRM best practices, workflows, and data management principles.
- Ability to adapt and grow in a competitive workplace.
- Strong Prospecting and Presentation Skills.
- Strong ability to balance persuasion with professionalism.
- Competency in English.
- Self-motivated and goal-oriented with the ability to work independently and as part of a team.
- Fast learner and quick thinker.
- Excellent selling, negotiation, communication skills and customer interaction.

📌 Salesforce Manager (India)
🏢 ITRadiant Solutions
📍 India