- Responsible for day-to-day Front office operations.

- To greet and welcome all guests with smile.

- To ensure Welcome Drink is served to all guests on arrival.

- To coordinate with Housekeeping for room cleaning and ensure departures are made on time.

- To promote and upsell guest rooms.

- Responsible for sending courtesy messages to check in guests a day prior.

- Responsible for note down temperature of all checking in guests.

- Responsible for checking the status of vaccination of all checking in guests.

- Responsible for smooth and check in and check out process.

- Responsible for driving Spa revenues.

- Responsible for taking feedback and converting reviews on Trip Advisor.

- Responsible for answering calls and ensure completion of the request.

- To follow up for pending credit amounts with guests.

- Responsible for submission of C forms of foreign tourists within 24 hours of check in time.

- Responsible for making and sending monthly reports.

- Responsible for NC bills filing.

- Responsible for accurate night audit process.





- Responsible for screening arrivals in advance for special instructions , proper room allocations.

- To ensure Lobby upkeep in terms of look and feel.

- To ensure all stationary and accessories are well stocked.

- To ensure First Aid Box is up to date at all times.

- To ensure all guest complaint are immediately attended.

- All Guest complaints to be recorded and escalated to all concerned.

- To ensure Duty roster is in place and shared with team.

- To ensure proper Log message is updated in each shift.

- To ensure real time check in and check out.

- To ensure Lobby music is ON as per SOP.

Qualification - Any Hotel Management Degree / Diploma / Course

Organisation details

CompanySula Vineyards Limited

DepartmentHospitality

Sub departmentBusiness Support

DesignationAssociate - Front Office

RegionWest

BranchNashik

Candidate requirements

Experience(years)1 - 2 yrs

QualificationDiploma, BSc

Skills

Hotel Management

Communication

📌 Associate - Front Office (India)
🏢 Sula Vineyards
📍 India