Job Title: Care Coordinator

Location: Pinky Promise Women’s Clinic, Second Floor, Maruti Chambers, 202, Veera Desai Rd, off New Link Road, Veera Desai Industrial Estate, Andheri West, Mumbai, Maharashtra 400053

Organisation: Pinky Promise Private Limited

Employment Type: Full-time

Remuneration - Variable; Based on experience and last drawn

Company Description:

Pinky Promise Private Limited is India's largest online platform for Gynaecology. We have catered to ~50,000 patients all over India on our app. We have also recently raised a USD 1 Million Seed Round with Marquee Angels and Funds. Pinky Promise has established its first clinic in the prime location of Andheri West, Mumbai.

About the Role:

We are looking for a warm, organised and patient-friendly Care Coordinator in Mumbai to manage front-desk operations at our gynaecology clinic in Andheri West.

This role is crucial in creating a safe, comfortable and non-judgmental experience for women visiting the clinic.

Key Responsibilities:

- Manage patient appointments, reminders, registrations and check-ins
- Handle calls, WhatsApp queries and basic patient coordination
- Maintain patient records, billing and reports accurately
- Coordinate with doctors, nurses and diagnostic partners
- Ensure a smooth OPD flow and minimal waiting time
- Handle payments, invoices and basic admin tasks
- Maintain clean, welcoming front desk and waiting area
- Support patients with empathy and confidentiality,



especially for sensitive concerns
- Maintain excellent service quality and patient experience

Required Qualities and Skillsets:

- Prior experience as a clinic receptionist / front desk executive / hospital coordinator
- Strong communication skills (Hindi, English and Marathi required)
- Comfortable using basic computer systems like Google Workspace, Excel, WhatsApp and digital tools
- Highly organised, reliable and detail-oriented
- A calm, patient-first attitude, especially in a healthcare setting

Nice to Have:

- Experience in a gynaecology clinic / diagnostic centre
- Familiarity with medical terminology or patient workflows OR background in Science/Biology
- Experience handling insurance or lab coordination

Employment Details:

Days: Monday to Saturday

Timings: 12:00PM to 9:00PM

Why Join Us

- Be part of a fast-growing women’s health start up
- Work in a supportive, respectful and purpose-driven environment
- Chance to grow with the team as we scale.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

- Paid sick time

Ability to commute/relocate:

- Mumbai, Maharashtra (400053): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you on your notice period or will apply for notice period? How long is your notice period?

Language:

- Marathi (Preferred)

Location:

- Mumbai, Maharashtra (400053) (Preferred)

Work Location: In person

📌 Clinical Care Coordinator (India)
🏢 Pinky Promise Private
📍 India