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JD – Senior Executive, Collections Role Summary The Senior Executive – Collections is responsible for managing customer receivables, ensuring timely collections, and maintaining portfolio health. The role requires proactive follow-ups, analytical rigor in resolving account issues, and collaboration with cross-functional teams to drive faster dispute resolution and cash flow improvement.

Key Responsibilities
Manage and monitor assigned customer receivables portfolio to ensure timely collections and minimize overdue balances
Achieve collection targets through structured follow-ups via email, calls, and other communication channels
Track incoming payments and ensure accurate and timely application in systems
Analyze customer accounts to identify risks, discrepancies, and overdue trends; take corrective actions or escalate as required




Maintain control over ageing buckets and ensure adherence to defined credit terms and thresholds
Collaborate with internal teams (Sales, Customer Service, Finance, etc.) to resolve billing issues, disputes, and customer concerns efficiently
Ensure compliance with company policies, credit terms, and collection processes
Qualifications & Experience
Finance/Accounting graduate (B.Com / BBA / equivalent)
2–3 years of experience in Accounts Receivable / Collections / Finance operations
Systems & Tools Exposure
Hands-on experience with ERP systems preferred
SAP / Oracle / NetSuite
Collections tools or ERP systems
Analytical Orientation
Elevates the role beyond follow-ups:
Trend analysis
Root-cause identification
Core Skills & Competencies
Solid understanding of basic accounting principles and receivables processes
Proficiency in MS Office (especially Excel)
Positive verbal and written communication skills (English)
Attention to detail and problem-solving ability
Ability to manage multiple accounts and meet deadlines
Stakeholder coordination and teamwork skills

📌 Sr Customer Service Executive Collections Mumbai (India)
🏢 Tata Communications
📍 India