Position: Customer Relationship Manager (CRM)
Location: Nagpur
Experience: 2–5 Years
Qualification: Graduate
Employment Type: Full time
Key Responsibilities
Attend clients and understand their requirements.
Verify customer orders and ensure accuracy.
Coordinate with internal departments for timely order processing.
Follow up with clients on order status and deliveries.
Handle customer queries and resolve issues promptly.
Collect client feedback and ensure customer satisfaction.
Build and maintain long-term client relationships.
Maintain customer records and prepare CRM reports.
Support customer retention and repeat business initiatives.
Requirements
2–5 years of experience in Customer Relationship Management or Client Servicing.
Excellent communication skills in English, Hindi, and Marathi.
Positive knowledge of MS Office (Excel, Word, and Outlook).
Solid interpersonal and relationship management skills.
Customer-focused with a positive attitude.
Ability to multitask and meet deadlines.