Job Summary

We are looking for a friendly and well-spoken Call Center Executive to act as a central point of contact between our clients and internal departments. This role involves managing client interactions, ensuring smooth communication flow, and supporting overall service coordination. The candidate should be fluent in English and Telugu, with knowledge of Hindi and Tamil considered an added advantage. A pleasant attitude, clarity in speech, and the ability to handle conversations with care and efficiency are key qualities we’re looking for

Duties/ Responsibilities
Attend all inbound client calls and respond with accuracy and courtesy
Follow up on missed calls and ensure timely client communication
Understand client queries and redirect them to the appropriate department
Coordinate effectively with Processing, Grievance, and Sales teams
Maintain proper call records and update query status regularly




Ensure high levels of client satisfaction through skilled and empathetic interaction
Handle basic troubleshooting and service-related information sharing
Maintain a calm and polite tone under pressure

Required Skills:
Fluency in English and Telugu is mandatory
Working knowledge of Hindi and Tamil will be an added advantage
Solid interpersonal and verbal communication skills
Customer-focused and patient in handling queries
Ability to multitask and manage time effectively
Basic computer knowledge and experience using phone/email communication tools

Preferred Qualifications:
Bachelor’s degree in any discipline
Previous experience in a call center or client-facing role preferred

📌 Call Center Executive Nco Hyderabad (India)
🏢 IRISH EXPERT
📍 India