Key ResponsibilitiesGuest Experience
Welcome and seat guests in a friendly and skilled manner.
Present menus and explain menu items, promotions, and recommendations.
Take accurate food and beverage orders using the POS system.
Ensure timely service of food and beverages.
Check on guests during their meal and address concerns promptly.
Create memorable dining experiences that encourage repeat visits.
Service Excellence
Follow Tossin Pizza service standards and SOPs.
Upsell menu items, beverages, desserts, and add-ons to enhance guest experience and drive sales.
Coordinate effectively with kitchen and delivery teams to ensure smooth operations.
Handle guest feedback and complaints professionally, escalating when required.
Restaurant Operations
Prepare restaurant for service, including table setup and station readiness.
Transparent and reset tables efficiently.
Maintain cleanliness and organization of dining areas, service stations, and guest touchpoints.
Support stock replenishment and inventory checks as assigned.