About My True Match

My True Match is India's first pre-marital compatibility, verification, and due diligence platform designed to help individuals and families make informed marriage decisions. Through psychologist-led compatibility assessments, background verification services, and expert horoscope analysis, we bring trust, transparency, and compatibility to the matrimonial journey.

Job Summary

We are seeking a Customer Support Executive to deliver exceptional customer experiences and assist clients throughout their journey with My True Match. This is a full time onsite role based in North Bengaluru, where you will work closely with cross-functional teams to ensure seamless customer support and service delivery.

Key Responsibilities
Handle customer inquiries through phone, WhatsApp, email, and chat.
Guide customers through onboarding and service processes.
Explain platform services, assessments, and report timelines.
Follow up with prospective and existing customers.
Resolve customer concerns professionally and efficiently.
Maintain accurate customer records and communication logs.
Coordinate with internal teams to ensure smooth service delivery.
Collect customer feedback and help improve customer experience.




Build positive relationships with customers and maintain high satisfaction levels.

Requirements
Bachelor's degree in any discipline.
0–3 years of experience in customer support, customer service, telecalling, or client relations.
Excellent communication skills in English and local languages.
Strong interpersonal, listening, and problem-solving abilities.
Comfortable working in a fast-paced onsite environment.
Basic knowledge of CRM tools, Google Workspace, and Microsoft Office.
Experience in matrimony, counseling, relationship services, or wellness industries is a plus.

Work Model
Full-time onsite role.
Based in North Bengaluru, Karnataka.
Team-oriented office environment with prospects to work closely with cross-functional teams.

Why Join Us?
Become part of an exciting startup.
Competitive salary and performance incentives.
Collaborative and supportive office culture.
Growth and learning opportunities.
Meaningful work helping individuals make informed relationship decisions.
Purpose-driven team environment.

Work Location: Onsite – North Bengaluru, Karnataka

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Jakkur
🏢 My True Match
📍 Jakkur