Designation: Deputy Chief Manager

Location: India Maharashtra G-Corp Tech Park, Thane

Organization: Financial Services

Job Description:

Job Purpose

This position is the primarily responsible for managing Application Maintenance and Development of Karvy projects on an ongoing basis with the help of internal stakeholders. Additionally this position is responsible for managing day to day issues, monitoring of service uptimes, issue resolution and problem management.This position is also responsible for Management of Service Level Agreements and Service Level Objectives at both Program and Project Level.

Job Context & Major Challenges

Job Context:

Job Challenges:

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Effectively manage the Production Support to end users

Monitor and review the open issues on daily basis
Initiate action on issues based on ageing report




Ensure proper co-ordination of issues raised through various sources – IT Helpdesk, Application Helpdesk, Power Users
Ensure proper SLAs are maintained

KRA2

Supervise execution of all projects within timelines to support business needs.

Regularly track project against milestones and escalate any slip ups likely to impact project.
Regularly Organise and conduct project team meetings to discuss plan, progress, issues etc.
Categorise projects and decide on the project priority in consultation with business users
Render Dashboards and Reports formats for effective monitoring of Program
Monthly reporting to stakeholders using dashboards and reports
Monitor the functioning of Project Management Tool ( RTC) to ensure it meets the requirements end to end.

📌 Enterprise Architect Maharashtra (India)
🏢 Aditya Birla Group
📍 India