Asst. Manager / Manager - Dialer Operation

Job Description:

We are looking for an experienced Dialer Operations professional to manage dialer performance, lead the dialer team, optimize strategy, and ensure seamless coordination between clients, operations, and technical teams.

Key Responsibilities
Manage overall dialer work, performance, and team schedules.
Watch dialer plans and improve them to meet client/process goals.
Handle daily client talks about plan changes and production updates.
Work with tech teams to fix dialer issues and reduce downtime.
Share daily data, insights, and feedback with clients to improve results.
Manage shift start/end work and ensure correct daily MIS reports.
Check daily/weekly performance reports and update all trackers.
Work with Operations/WFM to match dialer plans with business needs.
Do root cause checks on results and suggest improvement ideas.
Support IT with diagnostics for call servicing technologies.




Prepare presentations (Review Desk) and performance reports.
Give detailed reports on campaigns, service levels, and agent productivity.

Eligibility Criteria:
Minimum Qualification: Graduate in any stream.
3 to 8 years of experience in Dialer Operations (Genesis Dialer preferred).
Solid analytical, organizational, and problem-solving skills.
Positive communication and interpersonal skills.
Proficiency in MS Excel, reporting, and PPT.
Basic knowledge of SQL / MySQL is an advantage.
Ability to manage multiple stakeholders and work under pressure.‍
Ownership mindset, team player, and robust time-management skills.

Work Details
Shift: 24×7 process with rotational shifts and extended hours as needed.
Week Off: Rotational week-offs.

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Bangalore

📌 Asst Manager / Manager Dialer Operation Bengaluru
🏢 ONE POINT ONE SOLUTIONS
📍 Bengaluru