A Non-Voice Process Executive resolves customer inquiries and processes business data entirely through written channels like emails, live chats, and web tickets. Their core focus is delivering accurate written solutions, maintaining process guidelines, and meeting specific turnaround time (TAT) and quality targets.
Key Responsibilitie
Written Support: Handle customer complaints, queries, and service requests exclusively via email, chat, or social media
Process Adherence: Process claims, update database records, and manage back-office tasks according to defined standard operating procedures (SOPs).
Multitasking: Manage concurrent chat sessions or multiple support tickets simultaneously.
Documentation: Document all customer interactions and case resolutions accurately in internal Customer Relationship Management (CRM) software.
Collaboration: Coordinate with internal departments (e.g., billing, logistics)



to escalate complex issues and ensure timely closure.Essential
Qualifications & Skills
Communication: Excellent written English skills with a solid grasp of grammar, spelling, and qualified etiquette.Typing: High typing speed and accuracy (often 35+ words per minute).
Computer Literacy: Proficiency in using MS Office (Word, Excel) and basic customer service software.
Education: A graduate degree in any stream is preferred, though basic BPO or customer service experience is highly valued.
Traits: Solid analytical and problem-solving skills, extreme attention to detail, and the ability to work in rotational shifts
Tamil candidates only

Pay: ₹10,091.56 - ₹32,483.02 per month

Benefits:
Food provided

Work Location: In person

📌 Non Voice Process Executive Chennai
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