Orion Group of Hotels is seeking a customer-focused, articulate, and energetic Front Office Executive to join our team across our prime locations in Juhu and Andheri. As the face of our properties, you will play a critical role in delivering exceptional guest experiences, driving smooth check-in/check-out operations, and ensuring high service standards.

Key Responsibilities1. Guest Relations & Operations
Manage seamless guest arrival, check-in, registration, room allotment, and check-out processes.
Welcome guests warmly, address inquiries promptly, and provide accurate information regarding hotel facilities, amenities, and local Mumbai attractions.
Handle guest requests, complaints, and special instructions with efficiency and empathy, ensuring swift resolution.
Front Desk Administration & Systems
Maintain real-time updates of room availability, rates, and guest preferences using the Hotel Property Management System (PMS).
Process phone calls, emails, and online reservations accurately.
Coordinate effectively with Housekeeping, Maintenance, and Security teams to ensure rooms are prepped on time and guest standards are met.
Billing & Financial Compliance
Process cash, credit/debit card,



and UPI transactions securely while verifying billing accounts.
Maintain accuracy in guest folios, daily shift handovers, float balances, and end-of-shift reports.
Ensure strict adherence to hotel policies, ID verification checks, and local compliance norms.

Required Qualifications & Skills
Experience: 2 to 3 years of proven experience as a Front Office Executive / Receptionist in the hotel/hospitality sector.
Education: Bachelor’s degree/Diploma in Hotel Management, Hospitality, or a related field preferred.
Tech Proficiency: Hands-on experience with standard Hotel PMS software (e.g., IDS Next, Opera, ShawMan, or similar).
Communication: Excellent verbal and written communication skills in English and Hindi (knowledge of Marathi is a plus).
Soft Skills: Strong interpersonal skills, conflict resolution abilities, and a qualified, well-groomed appearance.
Flexibility: Willingness to work in rotational shifts, including night shifts, weekends, and public holidays as required by hotel operations.

Pay: ₹19,000.00 - ₹21,000.00 per month

Advantages:
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Front Office Executive Mumbai
🏢 Orion Group of Hotels
📍 Mumbai