Lead, motivate, and manage the telesales team to achieve monthly and annual sales targets.
Develop and implement telesales strategies to generate current business and increase customer retention.
Monitor daily sales activities, call quality, and team productivity.
Recruit, train, mentor, and evaluate telesales executives.
Set individual and team sales goals and track performance through KPIs.
Analyze sales reports, customer feedback, and market trends to identify growth prospects.
Ensure prompt follow-up of leads and customer inquiries.
Handle escalated customer concerns and resolve issues professionally.
Maintain accurate sales records and CRM data.
Collaborate with the marketing, customer service, and operations teams to improve lead conversion and customer satisfaction.
Prepare and present regular sales performance reports to senior management.
Ensure compliance with company policies, sales processes, and regulatory requirements.