Key Responsibilities:
Handle customer queries through phone calls, WhatsApp, email, and social media platforms.
Build and maintain robust relationships with existing and recent customers.
Manage order updates, complaints, returns, exchanges, and customer support.
Coordinate with Sales, Dispatch, Warehouse, Accounts, and Marketing teams for smooth order processing and customer experience.
Plan and execute customer engagement campaigns through WhatsApp, SMS, and email marketing.
Maintain and update customer databases and CRM records.
Create customer accounts, maintain outstanding records, and coordinate with the Accounts team.
Use Tally Prime for customer ledger verification, payment follow-ups, credit notes, and account reconciliation.
Track customer feedback and suggest improvements to enhance service quality.
Develop and implement customer retention and loyalty initiatives.
Prepare daily, weekly, and monthly CRM reports.
Support repeat sales by following up with existing customers.
Handle customer escalations professionally and provide timely resolutions.

Required Skills:




Excellent communication and interpersonal skills.
Robust customer handling and problem-solving ability.
Knowledge of Tally Prime (Mandatory).
Knowledge of CRM software, MS Excel, and Google Sheets.
Ability to maintain customer ledgers and coordinate with the Accounts department.
Good follow-up and coordination skills.
Ability to work in a fast-paced fashion and retail environment.
Basic understanding of sales, customer retention, and payment follow-ups.

Qualification:
Graduate in any stream (Commerce preferred).

Experience:
1–3 years of experience in CRM, Customer Support, Telecalling, or the Fashion/Retail industry.
Experience in Tally Prime and customer account management is mandatory.
Experience in the ethnic wear or textile industry will be an added advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
Cell phone reimbursement

Experience:
CRM software: 2 years (Required)

Work Location: In person

📌 Customer Relationship Manager Crm Jaipur
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📍 Jaipur