Manage overall service delivery, service operations, and demand generation activities within the assigned city.
Oversee the team operating flagship workshops, ensuring they are passionate and committed to customer experience.
Drive and monitor key service KPIs for the city to ensure operational efficiency.
Ensure all business aspects are in place, including the hiring and training of the service workforce.
Manage day-to-end service operations, providing guidance and mentorship to the execution team.
Responsible for ensuring high customer satisfaction levels during scooter delivery and payment collection.
Achieve projected service volume plans and monitor warehouse operations, including inventory management.

Experience and Qualifications
Graduate in B.E/ ITI




7 to 10+ years of experience in managing service delivery operations.

Skills
Solid customer-first attitude with the ability to exceed customer expectations consistently.
Functional understanding of Electric Vehicle (EV) technology and its application in service.
Competency in inventory management and coordination between local and central warehouses.
Ability to handle administrative premises management and workforce planning effectively.

Job Types: Full time, Permanent

Pay: ₹40,000.00 - ₹55,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Service Head Ktm & Bajaj Ambattur (India)
🏢 Khivraj Motors Private
📍 India