Job Purpose:

The Technical Service Advisor is responsible for diagnosing customer vehicle concerns, providing accurate technical guidance, coordinating with workshop technicians, ensuring quality repairs, and delivering an excellent customer service experience while maintaining Hyundai standards.

Key Responsibilities:
Technical Responsibilities
Customer Handling
Workshop Coordination
Documentation
Quality & Safety

Required Qualifications
Diploma / B.Tech in Mechanical or Automobile Engineering.

Experience
2–3 years of experience in an automobile dealership service workshop.
Experience with Hyundai or other passenger vehicle dealerships is preferred.

Skills Required
Robust automotive diagnostics and troubleshooting skills.
Knowledge of Hyundai service processes and systems.
Excellent communication and customer handling skills.
Ability to use diagnostic scanners and workshop software.
Teamwork and leadership abilities.




Time management and problem-solving skills.
Basic computer proficiency (MS Office & DMS).

Key Performance Indicators (KPIs)
Customer Satisfaction (CSI) Score
First-Time Fix Rate (FTFR)
Repeat Repair Percentage
Labour Productivity
On-Time Vehicle Delivery
Warranty Compliance
Customer Complaint Resolution
Revenue from Value-Added Repairs

Preferred Attributes
Positive attitude and customer-first approach.
Solid analytical and technical aptitude.
Ability to work under pressure.
Commitment to quality and continuous improvement.
Qualified appearance and adherence to company policies.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Provident Fund

Work Location: In person

📌 Technical Service Advisor Jharsuguda
🏢 Infinity Hyundai
📍 Jharsuguda