We are looking for a detail-oriented Reservation Executive to manage all booking operations across Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda, direct bookings, and corporate reservations. The ideal candidate should be comfortable working with PMS software, AI tools, Excel, and guest communication while ensuring zero overbookings and maximum occupancy
Key ResponsibilitiesReservation Management
Handle all online and offline reservations.
Manage Airbnb, Booking.com, MMT, Goibibo, Agoda, and direct website bookings.
Confirm bookings and send check-in instructions.
Coordinate early check-ins and late check-outs.
Prevent overbookings and inventory errors.
PMS & Channel Manager
Update rates and availability.
Sync reservations across all OTAs.
Monitor channel manager mapping.
Create and update guest profiles.
Generate reservation reports.
Guest Communication
Reply to guest inquiries
Answer calls and WhatsApp messages.
Handle pre-arrival and post-stay communication.
Coordinate with the Operations Team for guest requests.
Revenue & Pricing Support
Monitor occupancy levels.
Assist in dynamic pricing updates.
Identify opportunities to maximize ADR and RevPAR.
Track competitor pricing.
Coordination with Operations
Required Skills
Excellent English communication
Good written communication
Robust attention to detail
Quick typing speed
Problem-solving ability
Multitasking
Basic sales knowledge
Customer service mindset
Pay: ₹12,000.00 - ₹25,000.00 per month
Advantages:
Cell phone reimbursement
Flexible schedule
Food provided
Paid sick time
Paid time off
Work from home