Job Title: Senior Team Leader – BPO Operations (Inbound)

Company: DialDesk

Location: Noida Delhi /NCR

Experience: 1–3 Years

Process: Inbound

Shift: 24×7 Rotational Shift

About Company:

DialDesk is a customer experience and contact center solutions company that helps businesses deliver faster, smarter, and more reliable customer support — without the operational chaos.We work with startups, SMEs, and growing enterprises to design.

Role Overview:

We are looking for a Senior Team Leader with hands-on experience in BPO Operations (Inbound Process) who can effectively manage team performance, client expectations, and operational targets.

Key Responsibilities:
Manage and lead a team in an Inbound BPO process to achieve operational targets.
Handle 24×7 shift management, including roster planning and workforce allocation.
Prepare and manage team rosters and schedules to ensure smooth operations.
Monitor daily performance metrics and ensure quality service delivery.




Handle multiple client processes and maintain solid client coordination.
Manage Workforce handling and team productivity.
Ensure adherence to company policies, KPIs, and SLAs.
Provide guidance, training, and performance feedback to team members.
Maintain reports and data analysis using Advanced Excel.

Required Skills:
Minimum 1–3 years of experience in BPO Operations (Inbound Process).
Experience in team handling and inbound process management.
Solid knowledge of roster making and workforce management.
Ability to handle multiple clients simultaneously.
Good command of Advanced Excel for reporting and analysis.
Robust communication and leadership skills.
Team player with a proactive and problem-solving attitude.

Pay: Up to ₹600,000.00 per year

Work Location: In person

📌 Team Leader Bpo Delhi
🏢 DialDesk
📍 Delhi