Relevant Experience: 7 Years
Domain: Banking

Roles & Responsibilities

1. Stakeholder Engagement

- Reach out to SMEs across Technology Services to schedule interviews and workshops.

- Navigate challenging conversations with tact and persistence to extract detailed process insights.

- Build trust and rapport with stakeholders who may be time-constrained or hesitant.

2. Process Analysis & Optimization

- Conduct in-depth interviews and document end-to-end processes using ARIS and BPMN standards.

- Apply Lean Six Sigma principles to identify inefficiencies, bottlenecks, and improvement opportunities.

- Analyze process-related data (man-hours, cycle time, effort elapsed) using Excel / Power BI.

3. Automation Opportunity Identification

- Evaluate business processes for automation potential and document challenges/roadblocks.

- Use analytical techniques such as Pareto analysis and standard deviation to support findings.

- Collaborate with the Hyperautomation team to build ROI-driven business cases.

4. Business Case Development

- Gather data quickly from multiple sources and stakeholder groups.

- Use prompts, available tools, and domain knowledge to draft structured, validated, and high-impact business use cases.

- Present findings clearly and concisely using PowerPoint and Excel.

5. Tracking & Documentation

- Maintain and update GitLab trackers to monitor issue resolution and overall progress.





- Ensure all documentation is complete, accurate, and aligned with ITIL and UBS standards.

Mandatory Skills

- Strong SME interaction and stakeholder engagement abilities.

- Experience conducting process interviews and documenting workflows using ARIS & BPMN.

- Knowledge of Lean Six Sigma for identifying inefficiencies.

- Proficiency in data analysis using Excel / Power BI.

- Ability to identify automation opportunities and collaborate on business case creation.

- Solid presentation skills using PowerPoint & Excel.

- Experience with GitLab or similar tools for tracking.

- Understanding of ITIL standards and technology service processes.

Desired Skills

- Excellent communication and stakeholder management.

- Hands-on experience in process mapping using ARIS/BPMN (added advantage).

- Working knowledge of Lean Six Sigma methodologies.

- Strong analytical and multi-tasking skills with the ability to meet tight deadlines.

- Familiarity with IT infrastructure services & technology operations.

- Experience using GitLab or equivalent tracking tools.

- Proactive, resilient, and able to navigate complex stakeholder environments.

- Critical thinking and ability to challenge assumptions.

- Comfortable using AI tools such as Microsoft Copilot for documentation and analysis.

📌 Business Analyst - Pune (Contract) (India)
🏢 Informica Solutions
📍 India