About US

Founded in 2021, Sugarfit, is a collective of passionate pioneers, united by a singular

vision: to tackle diabetes through evidence-based approaches and personalized

metabolic care.

Think of us as architects of holistic wellness. Our Personalised evidence-based path

to Type 2 and Pre-Diabetes Reversal & management focuses on sustainably getting

your blood sugar levels under normal range (HbA1c below 6.5%) and helping you

maintain that for the long term by gradually reducing and eventually eliminating

reliance on active medications. Fueled by $11 million in Series A funding from

renowned investors like Cure.fit, Tanglin Venture Partners, Endiya Partners, and

MassMutual Ventures, we're on a mission to transform how people manage their

health.

In other words, we do not settle for management; we engineer reversal.

It is a bold ambition, demanding a bold approach. And that's where you come in.

Budget: ₹3.0 LPA to ₹4.5 LPA max (based on interview)
Walk-In Dates: 10th March 2026-11th March 2026 (Please note we aren't open for walk ins on Sunday)
Interview Timing: 12:00 PM – 5 PM (Please keep buffer time as the process may take a while)

Preferred Age Group: Candidates up to 32 years, in line with the creative and dynamic nature of this role.

Interview Venue Details: Sugarfit Office : Bhagyalaxmi Square, 17/N, 18th Main Rd, Sector 3, HSR Layout, Bengaluru, Karnataka 560102 (4th Floor)

Role Highlights:

- Minimum 6 month-1 years of experience in customer support.
- Proficiency in English + Hindi and at least one South Indian language (mandatory)Voice process – handling both international and domestic clients.
- Work Mode: 6 days Work From Office (including Sat & Sun)Week Off:
- RotationalShifts: Rotational (7 AM–10 PM , you can get any shift timing based on the requirement)Rounds of Interview:



HR → Team Lead → Head of Customer Support
- Perks: Medical Insurance
- Looking for: Immediate Joiners.
- Please bring a hard copy of your updated resume and walk in for the interview.

Key Responsibilities:

● Make 100+ outbound/inbound calls per day to assist and guide new users through the onboarding journey.

● Ensure timely completion of assigned tasks and achieve daily performance targets.

● Provide accurate information and personalized assistance to new customers.

● Understand user pain points and collaborate with internal teams to enhance the onboarding experience.

● Maintain detailed records of interactions using CRM tools.

● Handle queries with professionalism, empathy, and urgency.

● Contribute to continuous improvement by sharing user insights and feedback.

Requirements:

● Proven experience in a customer-facing or telecalling role (inbound/outbound).

● Strong communication and interpersonal skills with a customer-first mindset.

● Ready to work in split shifts and adapt to changing business needs.

● Target-oriented and comfortable working in a high-energy, performance-driven environment.

● Familiarity with CRM or ticketing systems (experience with Kapture is a plus).

● A self-starter who is ready to hustle and deliver results consistently.

Why Join Us:

● Opportunity to be part of a high-impact team shaping the first experience for our customers.

● Growth-oriented environment with learning and career advancement opportunities.

● Collaborative and supportive work culture that values initiative and ownership

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹34,000.00 per month

Advantages:

- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):

- We are accepting only WALK IN interviews, please apply if you can come for walk in.

Work Location: In person

📌 Customer Support Associate (India)
🏢 sugar.fit
📍 India