Service Department Management

- Lead and manage the complete service and after-sales department.
- Plan and allocate service engineers according to customer requirements.
- Monitor daily service activities, pending complaints, and engineer productivity.
- Ensure timely installation, commissioning, preventive maintenance, and breakdown services.

2. Customer Support

- Handle key and escalated customer complaints.
- Ensure quick response and resolution of service issues.
- Maintain strong relationships with key customers.
- Collect customer feedback and take corrective actions to improve satisfaction.

3. Installation & Commissioning

- Ensure proper installation and commissioning of laboratory instruments/equipment.
- Verify that equipment is functioning according to specifications before handover.
- Ensure installation reports and customer acceptance documents are completed.

4. Breakdown & Preventive Maintenance

- Monitor breakdown complaints and ensure timely closure.
- Develop preventive maintenance schedules for installed equipment.
- Track repeat complaints and identify root causes.
- Reduce equipment downtime and improve service reliability.

5. Service Engineers Management

- Train, guide, and evaluate service engineers.
- Monitor engineer performance, attendance, travel, and service reports.
- Ensure engineers have the required tools, technical documents, and spare parts.
- Conduct regular technical training and knowledge-sharing sessions.

6. Spare Parts Management

- Coordinate with stores, purchase, and production departments for spare parts.




- Maintain adequate stock of critical service spares.
- Monitor spare-part consumption and control unnecessary costs.
- Ensure proper documentation for spare parts used at customer sites.

7. AMC / Warranty Management

- Manage warranty and Annual Maintenance Contract (AMC) services.
- Ensure renewal of AMC contracts on time.
- Monitor contract profitability and service commitments.
- Prepare service quotations and coordinate with the sales/commercial team.

8. Service Reports & Documentation

- Ensure every service visit is properly documented.
- Review service engineer reports before submission to management/customer.
- Maintain records of installation, breakdown, preventive maintenance, AMC, and warranty services.
- Prepare monthly service performance reports.

9. Coordination with Other Departments

- Coordinate with Production, Quality, R&D;, Sales, Purchase, Stores, and Accounts for service-related issues.
- Communicate recurring product problems to Quality and R&D; teams.
- Support product improvement based on customer complaints and field feedback.

10. Quality & Compliance

- Ensure service activities comply with company procedures and quality standards.
- Investigate repeated equipment failures and implement corrective/preventive actions.
- Maintain proper calibration, testing, and service documentation where applicable.

Qualification : Diploma/BE IC/EC/ Electrical

Salary : 45000 to 50000 per Month

Expierence : 4 to 7 Years

Location : Ahemdabad

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Service Head (India)
🏢 EIE Instruments
📍 India