Role & responsibilities

Role description

The privilege access management (PAM) consultant will be responsible for working with the PAM Manager/Assistant Manager to maintain Deloitte UKs PAM solutions in accordance with the firm’s IAM policies and standards

Specific Responsibilities
Perform daily system health check to identify and remediate any issues reported
Manage privileged accounts in the PAM Tool as per PAM policies i.e. onboarding and offboarding users and accounts, managing password objects and their compliance
Experience on password upload utility for bulk onboarding of privileged accounts
Perform ticket management, manage ServiceNow queue, act as first point-of-contact for the client (service leads and/or end users), and conduct issue resolution sessions
Comply to the defined SLAs/OLAs for the ServiceNow tickets.
Create and update documents like SOPs, runbooks, playbooks, end user guides, etc
Support application patching for components and OS patching for vault following change management process
Support out-of-office hours for critical and high priority issues,



and any change management of PAM service.
Facilitating meetings, taking minutes and circulating promptly and tracking actions.
Co-ordinating with vendor for the open cases and product related issues

Qualifications

Required:
Degree in IT / computer science or information security
Experience in IT security Operation role or similar
Minimum 2 years of experience supporting privileged access management solutions (CyberArk/ Thycotic)
Basic industry certifications desirable e.g. Security+, COMP TIA etc
Valuable to have at least one PAM tool specific certification (e.g. CyberArk, Thycotic, BeyondTrust, etc.
Develop automation and/or scripting to augment PAM solutions as required
Highly self-directed, with keen attention to details
Strong communication, project and time management skills
Ability to effectively prioritise tasks in a high-pressure workplace
Flexible and adaptable in regard to learning and understanding current technologies

📌 Pam Telangana
🏢 Cloudxtreme
📍 Telangana