Job Overview:

Making/receiving calls to provide customer service, focusing on explicit communication, handling inquiries, resolving complaints, updating CRM, requiring robust persuasion, listening skills, and data entry for outbound (cold calls) or inbound (customer-initiated) interactions. Key duties include script adherence, building rapport, documenting calls, and coordinating with teams for smooth follow-ups, time management, and basic tech proficiency.

Responsibilities
Outbound Calling: Contact potential & existing customers for appointments, or feedback.
Inbound Handling: Answer calls, provide info on products/services, resolve issues.
Lead Management: Follow up on warm/cold prospects.
Customer Support: Address complaints,ensure satisfaction.
Data Management: Accurately record call details, update customer info in CRM.
Reporting: Document calls, report observations to team leads.

Skills & Qualifications




Communication: Excellent verbal, listening, and interpersonal skills.
Tech Savvy: Familiarity with CRM software and basic computer applications.
Resilience: Ability to handle rejection and manage time effectively.
Education: High School Diploma (Bachelor's often a plus).
Experience: Previous sales or customer service experience helpful.

Key Duties
Stick to call scripts while adapting to customer needs.
Build rapport and maintain strong client relationships.
Transfer qualified leads to relevant departments.
Meet conversions and satisfaction.

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:
Flexible schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Inbound Customer Service Representative Hoskote
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