Job Summary

We are looking for a customer-focused and detail-oriented Customer Support Representative to manage client queries, provide solutions, and ensure a positive customer experience. The role involves handling customer interactions via phone, email, chat, and other communication channels while maintaining service excellence.

Key Responsibilities
Respond promptly to customer inquiries via phone, email, chat, or ticketing systems.
Identify customer needs, clarify information, and provide accurate and timely solutions.
Handle and resolve complaints with professionalism and empathy.
Maintain records of customer interactions, issues, and solutions in CRM systems.
Coordinate with internal teams (sales, technical, operations) for issue resolution.
Follow up with customers to ensure their issues are resolved and satisfaction levels are met.
Provide product or service information to customers and assist in onboarding when needed.
Escalate unresolved issues to higher-level support teams as required.
Suggest improvements in processes, FAQs,



and support documentation.
Achieve set customer satisfaction (CSAT), response time, and resolution KPIs.

Required Skills & Qualifications
Bachelor’s degree in any discipline (preferred).
Proven experience in customer service or support (voice, non-voice, or blended process).
Excellent communication skills – verbal and written.
Solid problem-solving, active listening, and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in CRM tools, MS Office, and online communication platforms.
Patience, empathy, and a customer-first mindset.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Application Question(s):
Current In-hand Salary ?

Location:
Gurgaon, Haryana (Required)

Work Location: In person

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