The Operations Manager is responsible for overseeing the company's end-to-end daily operations, ensuring seamless coordination across Sales, Logistics, HR, Finance, MIS, and Data Analytics to achieve monthly business targets and operational excellence.
Key Responsibilities
Oversee daily operations and ensure smooth workflow across all departments.
Monitor monthly forecasts, sales targets, and operational KPIs, taking corrective actions when performance gaps are identified.
Supervise BDM and BDE teams by tracking lead conversions, productivity, and order achievement.
Coordinate with Logistics to ensure timely dispatch, delivery success, and effective order fulfillment.
Work closely with HR, Finance, MIS, and Data Analytics to improve operational efficiency and accountability.
Review daily, weekly, and monthly reports to ensure data accuracy and transparency.
Develop and implement SOPs to improve productivity and streamline operational processes.
Resolve operational issues promptly through data-driven decision-making.
Lead department heads, enforce accountability, and maintain a high-performance work culture.
Key Performance Indicators (KPIs)
Achievement of monthly forecast and operational targets.
Lead conversion rate and sales productivity.
Daily and monthly order achievement.
Dispatch and delivery success rates.
Department-wise KPI compliance.
Reporting accuracy and data transparency.
Process efficiency and SOP implementation.
Cross-functional coordination and issue resolution.
Required Skills
Solid leadership and team management.
Operational planning and execution.
Analytical and problem-solving abilities.
KPI monitoring and forecasting.
Cross-functional coordination.
Excellent communication and decision-making skills.
Experience in e-commerce operations and logistics management.
Benefits:
Commuter assistance
Paid sick time
Paid time off
Work Location: In person
Pay: ₹50,000.00 - ₹100,000.00 per month
Perks:
Commuter assistance
Leave encashment
Paid sick time
Paid time off
Ability to commute/relocate:
Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
Operations management: 3 years (Required)
Work Location: In person
📌 Operations Manager Kozhikode
🏢 Emarath Global
📍 Kozhikode
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