Lucknow, Uttar Pradesh
Job Summary
Monitoring calls, driving continuous process improvement, providing coaching and feedback, leading training development and initiatives
Key Responsibilities
Ensure Daily / Weekly Feedback And Coaching Based On Call Evaluation. Handling Soft Skills And Language Enhancement Sessions
Ensuring Improvement Csat & Related Operational Metrics
Improving Skill Level Through Self Development
Perform Daily Call Monitoring And Evaluation
The Individual Should Be Able To Work Effectively In A Team Whilst Enthusing Others To Do The Same For Achievement Of Common Goals Of The Team
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📌 Voice Coach Lucknow
🏢 HCLTech
📍 Lucknow
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