As an IT Technical Support Engineer, your primary role will be to assist users with their technical issues and ensure the smooth functioning of IT systems. You will provide support both in person and over remote access, helping to resolve a variety of hardware and software problems.
Key Responsibilities:
Troubleshooting Technical Issues: You will diagnose and resolve hardware and software problems reported by users, ensuring minimal disruption to their work.
Providing User Support: Assisting users with technical inquiries will be part of your daily tasks, guiding them through solutions and offering best practices for future use.
Maintaining IT Equipment: You will be responsible for setting up, configuring, and maintaining the organization's IT equipment such as computers, printers, and network devices.
Documenting Issues and Solutions: It will be essential to record all support requests and their resolutions in a ticketing system, which helps track recurring issues and improves future service.
Collaborating with IT Team:
You will work closely with other IT specialists to escalate complex problems and contribute to team projects aimed at improving overall IT services.
To succeed in this role, you should possess a Bachelor’s degree in Engineering () and have a basic understanding of computer systems and networks. Robust problem-solving skills and a customer-oriented approach are essential. You must be able to communicate technical information clearly and work well under pressure. Additionally, being a male candidate is a specific requirement for this position. A proactive attitude and eagerness to learn are highly valued, especially as you will be developing your skills in IT support.
Experience
0 - 2 Years
No. of Openings
2
Education
Graduate (B.Tech/B.E)
Role
IT Technical Support Engineer
Industry Type
IT Services & Consulting
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
📌 Hiring Fresher / It Support Engineer / B E Bengaluru
🏢 Demetrius Technologies
📍 Bengaluru
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