Responsibilities & Key Deliverables

- Responsible for measuring, improving & monitoring felid warranty key measure parameter like Repairs per hundred (RPH) / Warranty cost per tractor (CPT)

- Analysis of field complaints, identifying the correct cause, taking measures with faster pace .

- Working as team leader / cft member in identification of warranty project process with various cross function team like customer care / Design / part development / mfg team / SCPC.

- Demonstrating systematic problem solving, using advanced quality problem solving tools.

- Field visits / dealer visit for understanding concern, understanding applications, usage pattern, onsite analysis, etc.

- Providing field fix solution for CVL/ emerging issues

- Deployment of current learnings on new product to ensure first time right new product.

- Involvement in Recent product DFMEA, quality target settings, feedback on drawing release.

- Co-ordination with other functions such as Customer care, CDMM, PDRDS & Manufacturing for faster implementation of solution.

- Data analysis, failed return part analysis for predicting the upcoming / emerging issues.

- Identification of critical parameter list for implemented warranty projects & sustenance through audits of SQI, PQA & RQA.

- Leveraging IT for online data record/ update of all customer issue for easy access at all plants.





- Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOP.

- Conducting , coordinating various meeting like ZDT, GEM review, warranty project meeting, CVL meeting, failed part analysis meeting along with consolidating meeting outcome.

Preferred Industries

Engineering

Education Qualification

Diploma/BE in Mechanical / Auto

General Experience

- Product & Process Knowledge/ Analytical skills,

- Certified Lead Auditor. Awareness of TS16949, Process & product Auditing Skills, Presentation & MIS generation knowledge

- Reliability Parenting

- Reliability Growth Monitoring

- Knowledge about tractor implement and applications in field / testing agencies like CMVR/ budhani, homologation.

- 7 QC tools, statistical tools

- Computer skills / APQP/FMEA/PPAP /SPC/ MSA

- COPQ

- CRE

- CQE

Critical Experience

System Generated Core Skills

Process Knowledge - Assembly

7 QC Tools

Regulatory Auditing

Process Knowledge - Casting

Cost Analysis

Problem Solving Tools & Techniques

Problem Solving Tools

Site Assessment

Six Sigma

Failure Mode and Effects Analysis (FMEA)

Process Knowledge - Manufacturing

Root Cause Analysis

Trend Analysis

Warranty Management

Auditing

Data Reporting

Project Management

Escalations Management

System Generated Secondary Skills

Analytical Thinking

Presentation Skills

📌 Manager-CQA SQI NPD-Intl Ops KND (Mumbai)
🏢 Important Company of the Sector
📍 Mumbai