- Review applicant information and documents, utilizing a mix of internal and external policies and tools/vendors.
- Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration.
- Conduct Video KYC as part of the customer onboarding process.
- Perform periodic reviews of service requests and KYC for existing customers, analyzing personal details for unusual patterns, and reporting findings to the Team Lead.
- Proactively escalate issues and propose solutions to enhance customer experience and service levels.
- Assist the Supervisor/Team Leader with case investigations.
- Participate in team meetings to align with the needs of internal and external customers.
- Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses.
- Exhibit logical thinking and be a creative,
proactive team player.
For this role you are required:
- Bachelor’s degree
- Experience of working in the payment industry/risk management
- Familiarity with India KYC review
- Service-oriented approach with outstanding communication skills.
- High attention to details and patterns with strong analytical skills
- General knowledge of computers and Microsoft Office applications
- Capable of multi-tasking and working under targets
- Solution focused and proactive in problem solving.
- Strong sense of ownership and responsibility
Immediate availability preferred. Proficiency in English is a must and Hindi is a plus. Seeking candidates with 1.5 to 2 years of KYC experience, though motivated recent graduates with a strong desire to learn, grow, and excel are also encouraged to apply.