Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Location: Bangalore, India
What you’ll be spending your time on:
- Review applicant information and documents, utilizing a mix of internal and external policies and tools/vendors.
- Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration.
- Conduct Video KYC as part of the customer onboarding process.
- Perform periodic reviews of service requests and KYC for existing customers, analyzing personal details for unusual patterns, and reporting findings to the Team Lead.
- Proactively escalate issues and propose solutions to enhance customer experience and service levels.
- Assist the Supervisor/Team Leader with case investigations.
- Participate in team meetings to align with the needs of internal and external customers.
- Demonstrate a customer-focused, analytical, and strategic approach while maintaining a solid execution focus to drive transformation in customer businesses.
- Exhibit logical thinking and be a creative, proactive team player.
For this role you are required:
- Bachelor’s degree
- Experience of working in the payment industry/risk management
- Familiarity with India KYC review
- Service-oriented approach with great communication skills.
- High attention to details and patterns with strong analytical skills
- General knowledge of computers and Microsoft Office applications
- Capable of multi-tasking and working under targets
- Solution focused and proactive in problem solving.
- Strong sense of ownership and responsibility
Immediate availability preferred. Proficiency in English is a must and Hindi is a plus. Seeking candidates with 1.5 to 2 years of KYC experience, though motivated recent graduates with a strong desire to learn, grow, and excel are also encouraged to apply.