We are looking for Network & Desktop Support Engineer L2 to provide technical assistance to our users. You will help install, upgrade and troubleshoot hardware and software systems.
Responsibilities:
Follow the process defined for each activity related to IT services.
Make timely escalation for any dependent services.
Ready to work in 24*7 support or rotational shift.
IT asset management.
Provide support in setting up IP Phones and VC equipment as per instructions provided by users.
Provide onsite support for Data Center related activities under break-fix internet links and services requirements; follow instructions provided by IT manager.
Troubleshooting hardware like PCs, Laptops, Servers and network devices like Fortigate firewall, Switches, Miraki Access Points, VOIP, etc.
Installation and Configuration of Operating Systems Win 10, 11 and Server 2019.
MS 365 cloud exchange server and troubleshooting knowledge
Support users for software and hardware issues
Follow up with external service providers for lease line, VOIP issues
Requirements/Key Attributes:
Bachelor's Degree Required
IT-related support position with in-depth knowledge to resolve software, hardware, and networking issues. Experience with both Windows OS
Robust knowledge of Office 365
Knowledge of networking concepts and VPN is a must
Robust Active Directory knowledge and ability to support users for remote applications.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
Good knowledge of Windows, networks, and firewall systems.
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide transparent instructions
Excellent problem-solving and multitasking skills
Should be able to automate the daily tasks using power shell, Active Directory policies