ABOUT THE ROLE

As Store Manager at ibaby's Punjabi Bagh outlet, you will be responsible for delivering an exceptional in-store experience at our 7,000 sq. ft. premium store. You will lead your team, manage daily operations, drive sales targets, and uphold ibaby's brand promise of trust, quality, and care for every parent who walks through our doors.

KEY RESPONSIBILITIES
Oversee all day-to-day store operations including opening/closing, staff scheduling, and floor management
Lead, train, and motivate the store team to deliver a warm, knowledgeable, parent-first service experience
Drive store sales targets and KPIs including footfall conversion, average transaction value, and upselling
Manage inventory stock replenishment, cycle counts, and coordination with the warehouse/buying team
Ensure visual merchandising standards and store aesthetics are consistently maintained
Handle customer queries, concerns, and escalations with empathy and resolution-focus
Coordinate with the marketing team for in-store promotions, events,



and seasonal campaigns
Maintain accurate cash handling, billing, and daily sales reporting
Ensure compliance with all company policies, safety standards, and store SOPs

REQUIREMENTS
35 years of retail management experience; experience in premium or baby/kids retail preferred
Demonstrated ability to lead and develop a frontline retail team
Robust sales orientation with experience managing store-level targets • Excellent interpersonal and communication skills
Hands-on experience with POS systems and basic inventory management
Empathetic, patient, and capable of building solid relationships with parents and caregivers
Graduate in any discipline; retail management certification is a plus

VALUABLE TO HAVE

• Prior experience managing a large-format retail store (5,000+ sq. ft.)

• Familiarity with premium baby or children's product categories

📌 Store Manager Delhi
🏢 iBaby
📍 Delhi