The Financial Applications Support Analyst Role is part of a global team involved in supporting and managing enhancements to the internal Financial and HR applications used by Citco. This role focuses on the Oracle financial application and modules of Payables, Procurement, General Ledger, Receivables and Projects. There may also be some non-Fusion systems such as Hyperion Financial Management, Citco Billing Centre
System maintenance activities: Recent operating units, updating reference information etc.
Month end close for financial modules
Bugs/Issues – Where things do not work as expected. Resolution via Service desk, triaged by COE and escalated vie Functional Team, Oracle Support and 3 rd Party Managed Support
Validate Security configurations and involved in Custom role definition/testing
Delivery of Enhancements/Change/Solutions
Management of responsible enhancements via JIRA partnering with external partner where applicable for delivery
Involved in creating system documentation for changes
Involved in Quarterly testing for Fusion releases
Execution of System Integration Testing
Support of UAT: Workplace preparation
Special Projects
3+ years working with Oracle EBS or Fusion– End user experience or Support
3 rd Level qualification in Business/IT or similar
Solid understanding of the software release life cycle
Competent in reviewing and completing documentation
Solid Microsoft Office skills
Exposure to Programs used with Oracle EBS/Fusion, including but not limited to: Dataload, Config SnapShot, More4Apps
Familiarity with using incident and change management tools. Service desk, JIRA, My Oracle Support, Cloud Customer Connect
Ability to both work well in a team and on individual projects
Results focused and excellent attention to detail
Ability to work well under pressure and manage multiple priorities