Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveNetwork Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies.Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for?
Adaptable and versatile
Ability to perform under pressure
Problem-solving skills
Billing Audit
Dispute Management.
Network - Telephone expense management.
Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create current solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on current assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts
Qualification Any Graduation