Operations Management
Manage daily operations of all caf outlets.
Maintain high standards of food quality, hygiene and customer service.
Ensure SOP compliance across all locations.
Conduct surprise outlet inspections.
Sales & Business Growth
Achieve monthly sales targets.
Increase repeat customers.
Improve average order value.
Plan local marketing activities.
Execute promotional campaigns.
Work on Swiggy, Zomato and online sales growth.
Inventory & Cost Control
Control food cost.
Reduce wastage.
Monitor inventory levels.
Verify daily stock reports.
Coordinate with vendors.
Ensure timely purchasing
Customer Experience
Resolve customer complaints.
Monitor Google Reviews.
Improve customer satisfaction ratings.
Ensure excellent service standards.